Privacy Policy

Who we are and what this policy covers

Gydeon is operated by Dwello LLC, a Delaware limited liability company (“Gydeon,” “we,” “us,” or “our”). This policy explains how we handle personal information from website visitors, people who enquire about Gydeon, demo participants and our business customers’ representatives. It also explains our role when we process information for property management companies.

Gydeon’s own business communications are separate from communications we carry out for a customer. A property management company’s privacy notice describes its relationship with its tenants, prospects and vendors; this policy does not replace that notice.

Information we receive

• Enquiries. Our website form asks for your full name, email address and company name. You may also provide your job title, a range for units managed and a message about what you need help with. These additional details are optional. We also receive the information you send directly to our team.
• Conversations and demos. When you arrange a demo or communicate with us, we receive the contact details you provide, including a phone number if you share one, booking information, messages, feedback and details about your business needs.
• Calls and texts. Communications can involve message content, the sending and receiving numbers, timestamps, delivery status and consent or opt-out records. If a call is recorded or transcribed, its content is also personal information when it relates to a person.
• Website requests. When your browser requests a page, our hosting services receive technical information such as an IP address, browser information and the requested URL to deliver the website.

Please do not include passwords, payment details, identity documents or private resident records in a website enquiry.

How we use information

• Respond to enquiries, arrange demos and follow up on conversations.
• Provide customer support and manage our business relationships.
• Conduct requested AI workflow demonstrations and agreed testing, including phone and SMS interactions with participants.
• Understand feedback, troubleshoot problems and improve our website, demonstrations and services within the permissions that apply.
• Maintain communication preferences, protect against misuse and meet applicable legal obligations.

Submitting an enquiry does not authorize access to your property systems or the use of your customers’ information. Any such access and processing must be covered by the relevant service arrangement.

Email, phone and demo communications

We use the contact details you provide to respond to your request and coordinate the conversations, demos or services you ask for. Demos may involve an AI voice or messaging assistant. If we record or transcribe a call, we provide the notice and obtain the consent required by applicable law.

We may occasionally send information about Gydeon’s products or offers, subject to applicable consent requirements and your communication choices. An enquiry or an existing customer relationship is not, by itself, permission for every kind of marketing call or text. You can ask us to stop promotional contact using the instructions in a message or by emailing our team.

Text messages and mobile privacy

Our website enquiry form does not subscribe you to SMS messages. Permission to receive texts is specific to the identified sender and the messages you agreed to receive; it is not bundled with acceptance of this policy.

We do not sell, rent or share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in records and consent are excluded from disclosure for unrelated purposes. They may be provided to messaging platforms, carriers and other delivery providers only as needed to operate the messaging service.

To stop texts, reply STOP to the sending number. For assistance, reply HELP or email connect@gydeon.ai. See the SMS terms for message types, frequency, charges and further opt-out information.

When information is shared

We use service providers for website hosting, email delivery, scheduling, communications and the technology needed to provide agreed services. Information is shared with these providers for the work they perform for us. The website enquiry form sends your details to our team through Resend; our email provider also processes and stores the resulting correspondence. The enquiry endpoint does not separately save submissions to a customer database.

We may also disclose information when you direct us to, when necessary to comply with a binding legal obligation, or as permitted by law to address fraud, security incidents or threats to people’s safety. These purposes do not authorize sharing mobile information for marketing or sharing SMS consent for unrelated purposes.

Information processed for our customers

A property management company may authorize Gydeon to process contact details, property records, messages, appointments, invoices or other operational information from its connected systems. In that work, we process information on the company’s behalf, under its instructions and our agreement with it, rather than deciding independently how to use its customer records.

The company is responsible for its notices, permissions and customer communications. Gydeon remains responsible for its own handling of that information under applicable law and its contractual obligations. Consent to a property management company’s messages is not consent to marketing from Gydeon.

For a request about a tenancy, application or property record, contact the relevant property management company first. You can also contact us; we will help route the request and assist as required by our role.

Retention and security

We retain personal information for as long as reasonably needed for the purposes described in this policy. The period depends on the nature of the information, the status of an enquiry or customer relationship, the need to maintain consent and opt-out records, and legal or contractual requirements. Information handled for a customer is also subject to the retention and deletion instructions in the applicable agreement.

When information is no longer needed, we delete it or remove identifying details, subject to applicable retention obligations. We use reasonable safeguards appropriate to the information we handle, but no method of electronic transmission or storage is completely secure.

Your choices and privacy requests

Depending on where you live and the law that applies, you may have rights to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses. Where processing relies on consent, you may withdraw it without changing the lawfulness of earlier processing. You may also have a right to complain to a privacy regulator.

Send requests to connect@gydeon.ai. We may need to verify your identity and authority before disclosing or changing information. We respond according to applicable law, including any exceptions or appeal rights, and do not penalize you for exercising rights protected by law.

You can decline to provide optional information or ask us to stop promotional contact. We may still need to send non-promotional email about an active service or a legal matter; this does not override an SMS opt-out.

Third-party websites and scheduling

Our website links to external services, including Calendly for booking a conversation. Information you submit there is handled under that service’s privacy notice as well as this policy for booking details we receive. External services may use their own cookies or similar technologies; their notices explain those uses and choices.

Changes to this policy

We may update this policy as our services or legal obligations change. When an updated policy takes effect, we will identify its effective date on this page and provide additional notice where required. A policy update does not, by itself, give us permission for a new use that requires your consent.

Contact

Dwello LLC · Gydeon
connect@gydeon.ai